Smiling, I watched as two kids around the age of seven happily grabbed pieces of the chocolate cake we were trying to unload. I worked in the free sample corner of a California grocery store. Usually my job involved cooking food for this purpose, but whenever we over-ordered a product, it conveniently became that day’s sample. The customers got to try something new and we got rid of our excess goods. Win-win.
The children had run away down an aisle toward the back of the store, presumably in the direction of their legal guardian. I was not yet a mother at the time, but the way people let their little ones run wild in public had always perplexed me. Weren’t they worried about the safety of their offspring? Weren’t they worried about the annoyance of others? Now that I’m a mother, I still don’t understand this lackadaisical approach to childcare, but if you disagree with me we can discuss…wait, what’s that? Oh, sorry. I can’t hear you over the chop-chop-chop of my helicopter parenting. Forgive me.
A woman walked up to my counter with an unpleasant sneer on her face. “What about the kids?” she barked at me. “That was chocolate cake! What about the kids?”
She was obviously angry that I’d given the children sugary food without asking their parents. She was not angry about the fact that the kids were completely without supervision–she was angry at me, the girl who was not allowed to deny anyone a sample, as per the boss’s orders.
If someone stood at the counter eating all of my samples, despite the fact that I got in trouble for an empty tray, I wasn’t allowed to say a thing. When the homeless lady came in daily to eat everything at once (and chug the entire carton of milk supposed to be used as coffee creamer), I had to watch in silence. What this abrasive, snarling soldier in the fight against sugar didn’t realize was that I was not allowed to join her military. I was sugar Switzerland.
But did I say any of this to her? No. Why not? Well, first of all, I needed the job. Arguing with a customer certainly wouldn’t garner me a raise come employee evaluation time.
Secondly, I am non-confrontational to a flaw. I don’t like it. It makes my stomach hurt.
And last of all, and most importantly, she was being rude. I didn’t deserve to be snapped at because somebody didn’t care enough to make sure their kids weren’t taking candy from strangers.
So what did I do? How did I handle the situation? I’m a bit embarrassed to say because it wasn’t very mature of me. In my defense, I had fifteen years of working customer service jobs with the public under my tired belt, and honestly, my patience with mean people was running on empty. I could still fake sincerity with the best of them, but my years of hoping that people are mostly good at heart were long behind me. My jaded inner Pollyanna was sitting firmly on the steps of her imaginary trailer, chain smoking and hollering ignorant invectives at the neighbors.
My temper in absentia, I did the first passive-aggressive thing that popped into my head. I pretended I didn’t understand her. She had a thick Spanish accent, and the way she was saying “the kids” made it sound like “da keys.” So I went with it.
“The keys? Have you lost your keys? The customer service desk is right over there. If someone has turned in your keys, that’s where they’ll be,” I told her kindly, with a beatific smile plastered pleasantly upon my lying jerk face.
“No! The kids! What about the kids?!” she yelled.
I continued to radiate sweetness and innocence, coupled with a not un-dog-like head turn to let her know that I was confused, yet patiently trying to understand her dilemma. I was here to help.
“Oh no. So…your keys? Did you lose your keys? Well, if you go to the customer service center they can help you find your keys, ma’am.” Still smiling. Apologetic nose crinkle. Blank eyes.
She turned beet red. I could practically see the cartoon steam coming from her ears. “No! The KIDS! The KIDS! The KIDS!” she spluttered at me in fury. Except that because of her accent it came out as: “Da KEYS! Da KEYS! Da KEYS!”
So I continued to psychologically poke the crazed woman by acting like I thought she’d lost her keys. Nobody does passive-aggressive like a person working retail. Nobody.
She stormed over to the customer service desk I’d pointed out to her and grabbed a manager. It was Jamie, one of the cooler ones, thank goodness. Her anger really helped my cause, as by the time she dragged him over to my counter she looked completely insane. Meanwhile, I thought about unicorns, emanated rainbows, and adjusted my halo.
“She is so STUPID! She is an IDIOT!” she pointed at me accusingly as I widened my eyes in feigned surprise. I held my hands out at the manager and said, “I’m sorry, Jamie. I thought she lost her keys, but I guess I’m not really understanding what she wants. I was just trying to help.”
“That’s okay. How can I help you, ma’am?” he inquired, turning to her politely.
Behind my manager’s back, I gave her a very different smile from the friendly “eediot” smile I’d been giving as I pretended to not understand for what she was berating me.
This smile knew she’d been saying “kids” and not “keys” all along.
This smile was shotgun-married to the hardened gleam in my eyes, and knew the score.
This smile whispered “Fuck you” as it passed you in a crowd, and kept walking.
It was at that moment she knew I’d been messing with her the whole time, and when she realized she wasn’t going to get me in trouble, she became even more enraged.
Without attempting to further thwart my agenda for the corruption of angelic children via evil chocolate cake, she immediately demanded that he refund her money and take back the bag of groceries she’d purchased.
Because yes, like some sort of sugar police officer noticing a violation while off-duty, she had been walking out of the store when the kids took my samples, and walked back in to yell at me. Now she stormed over to a register with Jamie for the refund, and then flounced out of the building, loudly announcing that she’d never shop in our store again.
(It never fails to amaze me when irate customers say this, as if the employees will take it as an insult. What we’d really like is a promise. Maybe even a legally binding document stating that you will never, ever come back. Please. Do it for the kids.)
The Chocolate Cake Incident happened in Los Angeles, the land of the body-conscious and health-minded. A few years later, I met the man who would become my husband, and we had a baby. To give our child a backyard in which to play, we moved to Oklahoma, the home of the not-so-body-conscious and not-so-health-minded. Sugar flows freely here. Gravy abounds.
In Oklahoma, nobody screams at me for feeding children chocolate cake. In Oklahoma, I am treated like a hippie freak for enjoying vegetables, and not really liking processed foods. I am sometimes appalled on play dates with other kids when their mothers hand them unnatural junk foods like dyed chemicals disguised as yogurt squeezed from plastic tubes, or as I recently witnessed, pull out a bag of marshmallows for them to eat with their Capri Sun high-fructose corn syrup waters.
Because it seems to be everywhere, we try to keep the sugar to a dull roar at home without being weird about it. We figure that if we don’t give our son too much daily sugar, it will be a nice treat when he receives it at school or from his grandparents. I recognize that it is my job as his parent to teach him to eat well so that he won’t become an adult with obesity and poor diet-related health issues. But I’d like to do this without making him feel so deprived he winds up overcompensating for all the desserts he missed once he’s grown up.
You know. Moderation.
My husband took our son with him to run an errand at the DMV this weekend. As they waited in line, a kind stranger bought our boy a gumball from a nearby machine. My husband was perturbed by the presumption that it was okay to give someone’s child sugar without asking. When he told me about it, I was bothered more that they gave an unknown child gum, as it was only months ago we could finally start trusting him to not swallow it.
As we discussed this, it occurred to me that we had become the sugar police. We were now the concerned adults whining about giving too much sugar to children. I immediately remembered the time I was on the non-parent side in Los Angeles, and tried to put myself into the shoes of the woman who’d chewed me out for giving chocolate to children six years ago.
Was she right? Should I have risked losing my job to take the cake away from the unsupervised kids? Had I unknowingly set the obesity and diabetes wheels in motion for them? Should I have explained that my job required me to give samples away to everyone? Had I been too cruel as I pretended I didn’t understand what she was saying to me?
Nah. That lady was a bitch.